Top Service

Innovative Technology

Hotline: +49 6188 9956-0

NEW! High-voltage system Hyperion

Our Service for your satisfaction

BMZ stands for high-quality and innovative products. However, good products alone are not enough to satisfy the customer over the entire service life of his product. We therefore offer competent and friendly service along the entire value chain.

  • Service hotline
  • On-site service
  • Original spare parts depot
  • Pick up service of failure batteries within 48 h (EU)
  • Dispatch of repaired and proofed batteries after 8 working days
  • Fully equipped service center
  • Skilled and experienced employees
Our service for your satisfaction.
Do you have questions about the service or a complaint?
Highly trained specialists and technicians are available to accompany you throughout the entire service life of a product. In addition, there is first-class advice, a professionally equipped service centre and fast processing of complaints.  We offer all this and much more to our customers.
 
Questions about a complaint?
 
  • When will my claimed goods be with me?
  • What is the procedure of the complaint?
  • How do I report a complaint?
Service for large batteries
 
BMZ offers a service for the material handling of large batteries. The term "large batteries" refers to battery systems from 48V that are still scaled (parallel or serially connected), such as the BMZ energy storage device ESS 7.0.
 
BMZ offers the following service for large batteries:
 
  • Insulation safety tests
  • On-site diagnosis (field service technician)
  • Complaint handling via our ticket system
  • Collection and repair in Central Service
  • Telephone Technology Hotline
  • Disposal of "End of Life" batteries (recycling)
  • Spare part logistics
Service hotline:
Monday to Friday from 8:00 - 16:00 o'clock
Phone: +49 6188 9956-9830
fax: +49 6188 9956-699
E-mail: cs.bigpack@bmz-group.com