Our Service for your satisfaction
BMZ stands for high-quality and innovative products. However, good products alone are not enough to satisfy the customer over the entire service life of his product. We therefore offer competent and friendly service along the entire value chain.
- Worldwide support with hotline and 24-hour ticket-system
- On-site service
- Original spare parts depot
- Pick up service of failure batteries within 48 h (EU)
- Dispatch of repaired and proofed batteries after 8 working days
- Fully equipped service center
- Skilled and experienced employees
- When will my claimed goods be with me?
- What is the procedure of the complaint?
- How do I report a complaint?
- Insulation safety tests
- On-site diagnosis (field service technician)
- Complaint handling via our ticket system
- Collection and repair in Central Service
- Telephone Technology Hotline
- Disposal of "End of Life" batteries (recycling)
- Spare part logistics
Phone: +49 6188 9956-9830
fax: +49 6188 9956-699